At Chuck It® Ball, Dog Toy, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you access or use our website, chuckitball.com (the “Site”). Please read this Privacy Policy carefully.
Information We Collect
We only collect information that is necessary, relevant, and appropriate to provide you with our products and services. Here are the types of information we may collect:
- Contact Information: We collect information like your name, email address, phone number, and postal address when you create an account, make purchases, subscribe to our newsletter, or contact us. This allows us to respond to your inquiries and requests.
- Order Information: We collect information about the products you purchase from us, along with associated payment and shipping details. This allows us to process and ship your orders.
- Usage Information: We collect information about how you interact with our Site, such as which pages you visit, items you view or search for, and how you engage with various Site features. This helps us improve the Site for you.
- Device Information: We may collect information about the device and browser you use to access our Site, such as your IP address, browser type, and operating system. This allows us to optimize the Site for your device.
- Location Information: We may collect approximate location information from your device’s IP address. This allows us to customize the Site based on your location.
- Survey Information: If you voluntarily provide information in response to surveys, we collect that information. This allows us to better understand our users.
How We Use the Information
We only use your information as permitted by law and for the purposes we collected it for, including:
- To provide, maintain, and improve our products and services
- To process and ship your orders
- To respond to your requests and inquiries
- To send you order confirmations and tracking information
- To send you informational and promotional content if you opt-in
- To customize and optimize your experience on our Site
- For security purposes and to prevent fraud
- For analytics related to our Site and ads
- To comply with legal obligations
How We Share the Information
We do not sell your personal information to third parties. The situations in which we may disclose your information include:
- Service Providers: We share information with third party vendors and service providers that perform services on our behalf, such as payment processing, order fulfillment, analytics, marketing, and customer service. They have access to perform these services but cannot use the information for other purposes.
- Legal Requirements: We may share information with law enforcement, government officials, or third parties when compelled by subpoena, court order, or other legal procedure. We may share information to establish or defend our legal rights and responsibilities or those of others.
- Asset Transactions: If we sell, merge, or transfer any part of our business, we may share information with the acquiring or receiving third party. If so, we will require them to follow this Privacy Policy.
- With Your Consent: We may share information for any other purpose disclosed to you with your consent.
Third Party Services
We integrate third party services into our Site, such as social media buttons. These services may collect information about you. Their use of the information is governed by their privacy policies. We encourage you to read their policies and contact them directly regarding any questions or concerns.
Security
We employ procedural and technological measures designed to help protect your information. Some examples include encryption, access controls, strict policies, and audits. However, no system can be 100% secure, so we cannot guarantee absolute security of your information.
Your Choices & Rights
You have certain choices and rights regarding how we handle your information:
- Marketing Emails: You can opt-out of receiving our marketing emails by following the unsubscribe instructions included in each email.
- Access/Update Info: You can access and update certain account information directly via your account settings. You may also submit an access or correction request regarding your personal information by emailing us.
- Delete Info: You may submit a request to have your personal information deleted, subject to exceptions permitted by law.
- Restrict Processing: You can ask us to stop using or limit our use of your personal information where we lack a legitimate interest, the processing is unlawful, or the information is no longer needed.
- Object to Processing: You may object to any processing based on legitimate interest. We will consider your request in accordance with applicable regulations.
- Transfer Info: You can ask us to provide a copy of certain information you have submitted to us in a format that allows you to transfer it to another service.
- Complain: If you reside in the EEA, you can file a complaint about our privacy practices with the applicable supervisory authority.
We will consider all requests in accordance with applicable laws. Please note that certain information may be exempt from requests in some circumstances such as when we must keep processing it for legal reasons.
Retention of Information
We retain your personal information only as long as reasonably necessary to serve the purposes for which it was collected and to comply with laws. Collection, storage, and retention of your personal data is based on legitimate business purposes and applicable law. If you close your account, we may still retain certain information associated with your account for analytical and record-keeping purposes and to prevent fraud.
International Data Transfers
We are headquartered in the United States. When you use our Site, your information may be processed in countries where data protection and privacy laws differ from those in your country.
We implement appropriate measures under applicable laws to secure your data when it is transferred internationally. These measures may include data processing agreements, standard contractual clauses, certification schemes like the EU-US Privacy Shield, or other valid transfer mechanisms.
Changes to this Policy
We may change this Privacy Policy from time to time. If we make significant changes, we will post the updated policy on our Site along with the date of revision. Your continued use of our Site indicates your acceptance of the revised Privacy Policy.
This Privacy Policy is effective as of March 1, 2023.